Refund Policy

Last updated: April 27, 2026

Because Helix Rust products are digital virtual items delivered immediately upon purchase, all sales are final and non-refundable except as required by applicable consumer-protection law and the limited cases below.

When We Offer Refunds

Duplicate charge: if you were charged twice for the same product within 24 hours, we'll refund the duplicate.
Server outage at purchase: if our servers were down for more than 6 consecutive hours within 24 hours of your purchase and the perk could not be redeemed, we'll refund or issue equivalent credit.
Statutory rights: if you're a consumer in a jurisdiction (e.g., the EU or UK) that grants a withdrawal right, contact us within the statutory period. Note that consuming any in-game item or playing any session forfeits this right under most jurisdictions.

When We Do Not Offer Refunds

You changed your mind after using the perk in-game.
Your subscription auto-renewed and you forgot to cancel. Cancel any time from the Account dashboard before the next renewal.
You were banned for cheating, exploiting, harassment, or chargeback fraud.
Server resets, wipes, or balance changes affect a perk's perceived value.
You purchased the wrong product or for the wrong Steam ID. Double-check before buying.

Subscriptions

Subscriptions can be cancelled any time from your Account dashboard. Cancellation takes effect at the end of your current billing period — you keep access until then. We do not pro-rate refunds for partial periods.

Chargebacks

If you have an issue, contact us first via Discord. Initiating a chargeback or payment dispute without first contacting our support results in a permanent ban across all Helix Rust services and forfeiture of any remaining subscription time.

How to Request a Refund

Open a support ticket in our Discord with your Steam ID, the order number, and the reason for the request. We respond within 72 hours.